Effective Date: 01/04/2025

At Vahe Foods and Herbals, we take pride in preparing high-quality Homemade Pickles, Ladoos, Jams, Rice mix Powders, Fryumms, Snacks & Herbal Products and ensuring that they reach you in the best condition. This delivery and shipping policy outlines how we handle orders, shipping methods, and delivery times for the convenience of our Patrons/ Customers. Kindly view this page to keep yourself abreast with the updated delivery and shipping policy of Vahe Foods and Herbals.

1. Order Processing

Processing Time: All orders are processed within 5 - 7 business days, Monday to Friday, excluding public holidays. Orders placed on weekends or holidays will be processed the next business day.
Order Confirmation: After placing an order, you will receive an email confirmation/ sms confirmation with the details of your order. Please review the details carefully. If you notice any discrepancies, please contact us immediately at info@vaheenterprises.com In this regard also read the cancellation and refund policy.
Order Modification or Cancellation: If you need to modify or cancel an order, please contact us within 24 hours of placing the order. After this period, we may have already processed and shipped your order. In this regard also read the cancellation and refund policy.

2. Shipping Methods

We offer a variety of shipping options to ensure your order reaches you as quickly and efficiently as possible:

Standard Shipping: Delivery time is typically 5-7 business days after processing. This option is best for customers who are not in a rush and want to enjoy affordable shipping.
Express Shipping: If you need your goods sooner, we offer an expedited shipping option. Delivery time is typically 2-3 business days after processing.
Local Delivery (For Local Customers Only): We offer local hand-delivery within [specific area or region], with a delivery window of 1-2 business days.

Shipping costs are calculated at checkout based on your location and the shipping method selected.

3. Shipping Charges

Shipping Fees: Shipping fees are calculated based on the weight, size, and delivery location of your order. You will see the shipping charges before finalizing your purchase.
Free Shipping: We offer free standard shipping on orders over Rs.1500/= Free shipping applies to addresses within India only.

4. Delivery Areas

We currently deliver in pan INDIA, USA Europe& south Asian Countries If you live outside of our delivery areas, please contact us to inquire about potential delivery options.

International Shipping: We do offer international shipping to select countries. International shipping may take longer and be subject to customs fees, which the customer is responsible for paying upon arrival. International shipping also requires special packing which shall be payable by you and logistic cost may also vary

5. Packaging and Handling

Packaging: All products are carefully packed to ensure their safety during transit. We use eco-friendly materials where possible to minimize waste.
Handling: We take extra care to ensure that fragile items are packed securely. Since your order contains perishable items, we use insulated packaging to maintain freshness.

6. Delivery Times

Delivery times vary based on the shipping method chosen and the destination. Typical delivery times are as follows:

Standard Shipping: 5-7 business days
Express Shipping: 2-3 business days
Local Delivery: 1-2 business days (for local areas only)
International delivery: 7-20 business days (depending upon shipping method )

Please note that delivery times may vary depending on weather conditions, holidays, or circumstances beyond our control. We will notify you if there are any unexpected delays.

7. Tracking Your Order

Once your order has shipped, you will receive an email / sms with a tracking number and instructions on how to track your order. You can use the tracking number on the courier's website to monitor your shipment's progress.

If you have trouble tracking your order or have not received your tracking details, please contact us at customersupport@vaheenterperises.com or call us at 91+9655013350

8. Undeliverable Packages

In the event that a package is undeliverable due to an incorrect address or failure to claim the package, we will attempt to contact you to resolve the issue. If the package is returned to us, we will be unable to provide issue a refund. However, if you still wish to receive the same order, you will need to pay the shipping charges again. In this regard you may contact us at customersupport@vaheenterprises.com or call us at 91+9655013350

9. Lost or Damaged Packages

Lost Packages: If your package is marked as "delivered" but you have not received it, please contact the carrier directly. If the package is confirmed lost, we will work with the carrier to investigate and issue a replacement or refund.
Damaged Packages: If your order arrives damaged, please take photos of the damage and contact us immediately at customersupport@vaheenterprises.com or call us at 91+9655013350. We will work with you to resolve the issue and either replace the damaged items or issue a refund.

10. Customer Support

If you have any questions about our shipping and delivery policy, or need assistance with your order, please reach out to our customer support team:

Email: customersupport@vaheenterprises.com
Phone: 91+9655013350
Hours of Operation: 10-19 hrs IST

We aim to respond to all inquiries within 24 hours (Monday through Friday).

Thank you for choosing VAHE ENTERPRISES We appreciate your business and are committed to providing you with the best homemade snacks and a seamless shopping experience.