At Vahe Foods and Herbals, we strive to provide our customers with the best possible experience when ordering food items through our website. We understand that sometimes you may need to cancel your order or request a refund. It is our intention to give the best possible experience for our customers who are dealing with us. This Cancellation and Refund Policy outlines the terms and conditions under which cancellations and refunds are processed for all orders placed through our website. By ordering from the website, you consent to the clauses hereunder implicitly and agree to be bound by the same without demur.

Purchases made from the online store cannot be returned after purchase. We offer full-replacement of products that might be damaged in transit. Replacement orders are processed immediately after our customer support team validates the damage via communication over e-mail or phone. You can write to us at

Cancellation of Orders

Cancellation by Customers

Customers may cancel their orders under the following conditions:

Before Order Shipping: If the order has not yet been shipped by Vahe Food and herbals you may cancel your order at no cost through the website. This can be done by merely sending an email to the address info@vaheenterprises.com
After Order Shipping but before delivery: If the order has been shipped but not yet delivered, you may cancel your order incurring a 25 % cancellation fees plus logistic charges Such cancellation is possible only in case of prepaid orders.
Cancellation after delivery: Once the products are delivered, cancellations may not be possible. If cancellation is requested at this stage, you may still be charged for the full order amount, and no refund will be provided. Purchases made from the online store of Vahe Foods cannot be returned after purchase. We offer full-replacement of products that might be damaged in transit. Replacement orders are processed immediately after our customer support team validates the damage via communication over e-mail or phone. You can write to us at info@vaheenterprises.com

No promo code or Reward point used for placing the order shall be refunded in case of a cancellation.

We reserve the right to cancel any orders that classify as 'Bulk Order' as determined by us as per certain criteria. Any Reward Point or Promo Code used for placing the 'Bulk Order' will not be refunded as per this cancellation policy. An order can be classified as 'Bulk Order' if it meets with the below mentioned criteria, which may not be exhaustive, viz:

1. Products ordered are not for self-consumption but for commercial resale;
2. Multiple orders placed for same product at the same address;
3. Bulk quantity of the same product ordered;

Cancellation by Vahe Foods and herbals:

In rare cases, where your order is cancelled by Vahe Foods and herbals you will receive a full refund. Vahe Foods will notify you via email or SMS regarding the cancellation and refund process.

Order Modifications

Once an order is placed, modifications (such as changing items, quantities, or delivery instructions) are purely discretional and depends on our ability to accommodate the request. We cannot guarantee that changes will be possible after the order is confirmed.

We primarily ship through our delivery partner. Our coverage areas are limited to the areas covered by our delivery partner. In case, for whatever reason, your delivery address is not covered by our existing partners, on request, we will attempt to ship through alternate channel partners.

Refunds

Refunds are granted based on the circumstances surrounding the cancellation. Please review the following conditions for requesting a refund:

Refund Eligibility

You may be eligible for a refund under the following circumstances:

Order Cancellation by Customer before the Order shipping. If you cancel your order before the order is shipped, a full refund will be issued.

Incorrect or Incomplete Orders: If your order is incorrect or incomplete (i.e., missing items or incorrect items delivered), you may be eligible for a partial or full refund. We require you to notify us within a reasonable time frame of within 1 day of delivery) to process this refund. Please provide supporting details, such as photos or descriptions of the issue, when making your request.

Quality Issues: If the food delivered does not meet your expectations in terms of quality, freshness, or hygiene, please contact us within 1 day of receiving the order. Our customer service team will assess the situation, and if appropriate, a refund or replacement may be offered.

Refund Process

Refunds are processed through the payment method you used to place your order. The refund process typically takes between 5-10 business days to reflect in your account, depending on the payment provider’s processing times.

Credit/Debit Card Refunds: Refunds to credit or debit cards are generally processed within 5-10 business days.

If you paid via other methods (e.g., cash on delivery), the refund will be processed based on the selected method, and we may require additional verification to complete the refund.

Force Majeure Events: In cases of force majeure (e.g., natural disasters, accidents, or other unforeseen events), we are not liable for any refund due to factors beyond our control.

How to Request a Refund or Cancel an Order

To request a cancellation or refund, follow these steps:

Call us at 91- 96550-13350/09705/09352

Email at info@vaheenterprises.com

Provide your order number, details of your request, and any supporting documentation (e.g., photos, delivery confirmation).

Time Frame for Refund Requests: You must request a cancellation or refund within 1 day of receiving the delivery. Requests made outside this time frame may not be processed.

Changes to This Policy

We may update or modify this Cancellation and Refund Policy at any time. Changes will be effective immediately upon posting on our website or app. We encourage you to review this policy periodically to stay informed of any updates.

Contact Us

If you have any questions or concerns about our Cancellation and Refund Policy, please reach out to our customer support team at:

Phone: 91- 96550-13350/09705/09352

Email info@vaheenterprises.com

Website: www.vahefoodsandherbals.in

Business Hours: 10 to 19 Hrs IST

Thank you for choosing Vahe Foods & Herbals We value your feedback and are committed to providing you with the best possible service.

This cancellation and refund policy is designed to ensure that our customers have clarity and transparency when it comes to cancellations and refunds. If you need further assistance, feel free to contact our support team at any time.